Return & Privacy Policy
Return Policy
We back every digital product we sell with a straightforward, 15-day return policy. If it’s not what you expected, just send an email to howdy@charismamatrix.com within 15 days of your purchase, and we’ll handle the refund. No fuss, no runaround.
Since all our products are digital and delivered instantly, we believe 15 days is plenty of time to decide if it’s right for you. Refunds are processed within 5-10 business days. Keep in mind, your bank or credit provider might take a bit longer to reflect it on your account.
This policy applies to all Charisma Matrix digital products.
General information
- This policy applies to the Website, operating under the url: charismamatrix.com
- The service operator and personal data administrator is: Charisma Matrix
- Contact email address of the operator: contact@charismamatrix.com
- The Operator is the Administrator of your personal data with regard to the data you voluntarily provide on the Website.
The Service uses personal data for the following purposes:
- Handling of enquiries via the form
- Provision of the services requested
- Presentation of an offer or information
- Conducting online chat
- Running a newsletter
The service performs functions to obtain information about users and their behaviour in the following ways:
- Through the data voluntarily entered in the forms, which are entered into the Operator's systems.
- By storing cookies (so-called "cookies") on end devices.
Selected data protection methods used by the Operator
The login and personal data entry sites are protected in the transmission layer (SSL certificate). This ensures that the personal and login data entered on the site are encrypted on the user's computer and can only be read on the target server. The Operator periodically changes its administrative passwords. In order to protect the data, the Operator makes regular security copies. An important element of data protection is the regular updating of all software used by the Operator to process personal data, which in particular means regular updates of software components.
Your rights and additional information on how your data will be used
In certain situations, the Administrator has the right to transfer your personal data to other recipients if this is necessary for the performance of a contract concluded with you or for the fulfilment of obligations incumbent on the Administrator. This applies to such groups of recipients:
- hosting company on a delegated basis
- authorised employees and associates who use the data in order to fulfil the purpose of the website
Your personal data processed by the Administrator for no longer than is necessary for the performance of the related activities defined by separate regulations (e.g. on accounting). With regard to marketing data, data will not be processed for longer than 3 years.
You have the right to request from the Administrator:
- access to personal data concerning you,
- their rectification,
- deletions,
- limitation of processing,
- and data portability.
You have the right to object to the processing indicated in 3.3 c) to the processing of personal data for the purposes of the legitimate interests pursued by the Controller, including profiling, with the right to object not being exercisable where there are valid legitimate grounds for the processing which override your interests, rights and freedoms, in particular the establishment, assertion or defence of claims.
The Administrator's actions may be complained about to the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw.
The provision of personal data is voluntary, but necessary for the operation of the Service.
Automated decision-making, including profiling, may be undertaken in relation to you for the purpose of providing services under the contract concluded and for the purpose of direct marketing by the Administrator.
Personal data is not transferred from third countries within the meaning of data protection legislation. This means that we do not send them outside the European Union.
Information in the forms
The service collects information voluntarily provided by the user, including personal data if provided. The service may record information about the connection parameters (time stamp, IP address). The service, in some cases, may record information to facilitate the linking of the data in the form with the e-mail address of the user filling in the form. In this case, the user's e-mail address appears inside the url of the page containing the form. The data provided in the form is processed for the purpose resulting from the function of the specific form, e.g. for the purpose of processing a service request or commercial contact, registration of services, etc. In each case, the context and description of the form clearly indicate what it is used for.
Administrator logs
User behaviour information on the website may be subject to logging. This data is used for the administration of the website.
Essential marketing techniques
The operator uses statistical analysis of website traffic via Google Analytics (Google Inc., based in the USA). The operator does not transmit personal data to the operator of this service, only anonymised information. The service is based on the use of cookies on the user's terminal device. With regard to the information on user preferences collected by the Google advertising network, the user can view and edit the information resulting from cookies using the following tool: https://www.google.com/ads/preferences/.
The Operator uses remarketing techniques to match advertising messages to the user's behaviour on the website, which may give the illusion that the user's personal data are being used to track the user, but in practice no personal data are transferred from the Operator to the advertising operators. A technological prerequisite for such activities is that cookies are enabled. The Operator uses the Facebook pixel. This technology means that Facebook (Facebook Inc., USA) knows that a person registered with it is using the Website. The Operator does not transmit any additional personal data to Facebook. The service is based on the use of cookies on the user's terminal device.
Information on cookies
The Website uses cookies. Cookies (so-called "cookies") are IT data, in particular text files, which are stored in the Service User's terminal equipment and are intended for use on the Website. Cookies usually contain the name of the website from which they originate, the time of storing them on the terminal equipment and a unique number. The entity placing cookies on the terminal equipment of a Service User and gaining access to them is the Service operator.
Cookies are used for the following purposes:
- maintaining a session of the Website user (after logging in), thanks to which the user does not have to re-enter his/her login and password on each subpage of the Website;
- to achieve the objectives set out above under 'Essential marketing techniques';
The Website uses two main types of cookies: "session" (session cookies) and "permanent" (persistent cookies). "Session" cookies are temporary files that are stored on the User's terminal equipment until they log off, leave the website or switch off the software (web browser). "Persistent" cookies are stored on the User's terminal equipment for the time specified in the parameters of the cookies or until they are deleted by the User.
Web browsing software (web browser) usually allows cookies to be stored on the User's terminal device by default. Users of the Website may change their settings in this respect. Your web browser allows you to delete cookies. It is also possible to automatically block cookies. Please refer to the help or documentation of your Internet browser for details.
Restrictions on the use of cookies may affect some of the functionalities available on the Website. Cookies placed in the Service User's terminal equipment may also be used by entities cooperating with the Service Operator, in particular companies: Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), Twitter (Twitter Inc. based in the USA).
Cookie management
If you do not wish to receive cookies, you can change your browser settings. Please note that disabling cookies that are essential for authentication processes, security, maintaining user preferences may make it difficult, and in extreme cases may make it impossible, to use the websites.
To manage your cookie settings, select the web browser you are using from the list below and follow the instructions:
Mobile devices:
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